Frequently Asked Questions (FAQ)

How do I Order On - line ?
Can Purchases be made in Kilograms or Pounds ?
What is the Maximum quantity that could be Order On line ?
How could samples be obtained On Line ?
How do I Register with you ?
Will my personal Information be secure ?
What are the available shipping Methods ?
Can we ship a consignment to another destination ?
Can I specify the Port or Air Port of my choice ?
What is the standard form of Packaging ?
How can I track a consignment online?
How do I Order Off- line ?
 
 
How do I Order On - line ?
 

Step 1: Click on the "Buy online" button located on the left hand of the "My Gourmet tea" site Home Page

 
 

Step 2:You could purchase either in kilograms or Pounds. You could decide on your preferred measure of purchase by selecting on the drop down box "View / Buy in" located on the top right hand of your screen.

   
 

Step 3: You have the option of selecting Products from ten Product Groupings listed for your convenience in white. Once you have found the products of your choice, simply click the "Add to Cart" button. You may add many products of your choice in to your shopping Cart. The number of items and the value of the proposed purchase will appear on the top of the screen for your easy reference.

 
   
 

Step 4: If you require to purchase a sample you may click on the link "click for more information and sample" located at the bottom of each Product visual. This will take you to a page with all the product's features.

To obtain the price of a sample click on the drop down located at the bottom of your screen and change the Product to sample. Please click on the "go" button to obtain the price of the sample. Click on add to cart to include the sample in to your purchases.
   
Step 5:You could increase the purchase quantity by inserting the quantity of your choice in the "Quantity" box against each product in the shopping cart summary. You have the option of purchasing form one pound up to 10,000 kg depending on product availability. Please note that you could change the contents of your Cart any time during the order process by clicking on the "shopping cart link" located at the top of the page.
 
   
 

Step 6: If you have registered with us previously you could click on the "Quick check out" button. However if you have not registered you will have to process your purchase via the "Standard check out" button.

 
   
 

Step 7: The "Order summary" of your proposed purchases will appear with the shipping charge as per the desired freight option select by you when registering with us. The shipping charge will be to the Primary shipping address and the address will be indicated at the bottom of Order Summary.

 
   
 

Step 8: You could compare the available shipping options by clicking on "compare shipping charges" link located at the bottom of the page. You could change the shipping method by clicking on "Select Delivery Method".

 
   
 

Step 9: Should you require to ship the consignment to any other destination you could enter the new destination by clicking on the "New" address button. Once you enter the required information the shipping charges to the new destination will be available for your consideration.

 
   
 

Step 10: If you select either Air or Sea as your preferred shipping method you will be prompted to fill in the closest shipping Port or Air Port. This step is necessary so that we could arrange the shipment to the port or Air Port of your choice.

 
   
 

Step 11: The stand form of Packaging is in Paper Sacks or Tea chests depending on the requirements of the individual Product. However if you require any other form of packaging you may specify your requirements by clicking on the "Special comments on shipping/Packaging" link.

 
 

TOP

   
   
   
  Can Purchases be made in Kilograms or Pounds ?
   
 

You could decide on your preferred measure of purchase by selecting on the drop down box "View / Buy in" located in the Catalogue Page on the top right hand of your screen.

 
 

TOP

  What is the Maximum quantity that could be Order On line ?
   
 

Once you have added a product into the Shopping Cart. You could increase the purchase quantity by inserting the quantity of your choice in the "Quantity" box against each product in the shopping cart summary. You have the option of purchasing form one pound up to 10,000 kg depending on product availability. Please note that you could change the contents of your Cart any time during the order process by clicking on the "shopping cart link" located at the top of the catalogue page.

   
 

TOP

  How could samples be obtained On Line ?
   
 

If you require to purchase samples you may first click "Buy on line". Select products of your choice & click on the link "click for more information and sample" located at the bottom of the Product visual. This will take you to a page with all the features relating to the product. To obtain the price of a sample click on the drop down located at the bottom of your screen and change the Product to sample. Please click on the "go" button to obtain the price of the sample. Click on add to cart to include the sample in to your purchases.

 

 

Please refer steps 1 to 4

 

TOP

  How do I Register with you ?
   
 

You could register with us by clicking on the "Buy tea" button which takes you to the tea Catalogue Home Page. You could register by clicking on the "New User Signup"

 

TOP

  Will my personal Information be secure ?
   
 

Visitors contact information will be stored electronically with adequate safeguards to prevent misuse. The information received from visitors will not be used for any purpose other than as authorsied by the visitor. Please be assured that My Gourmet Tea will not sell individual information to any third part in any form.

 

TOP

  What are the available shipping Methods ?
   
 

We offer shipping via courier, Sea & Air depending on your destination. You could compare the available shipping options once you have filled your shopping cart by clicking on "compare shipping charges" link located at the bottom of the page. You could change the shipping method by clicking on "Select Delivery Method".

Please refer steps 7 to 10
 

TOP

  Can we ship a consignment to another destination ?
   
 

Should you require to ship a consignment to another destination you could enter the new destination by clicking on the "New" address button located at the bottom of the Order summary page. Once you enter the required information the shipping charges to the new destination will be available for your consideration.

Please refer step 9
 

TOP

  Can I specify the Port or Air Port of my choice ?
   
 

Once you have completed your purchase you will be prompted to fill in the closest shipping Port or Air Port. This step is necessary so that we could arrange the shipment to the Port or Air Port of your choice. We will communicate with you if we are unable to ship the consignment to the port or Air Port of your choice.

Please refer step 10
 

TOP

  What is the standard form of Packaging ?
   
 

The stand form of Packaging is in Paper Sacks or Tea chests depending on the requirements of the individual Product. However if you require any other form of packaging you may specify your requirements by clicking on the "Special comments on Packaging" link located at the bottom of the Page.

We will communicate with you whether we are able to accede to your special packaging requirements & quote a price for same.

Please refer step 11
TOP
 
How can I track a consignment online?
 
You will be notified of the tracking number once a consignment has been dispatched. This tracking number could be used to view a shipment's origin, destination, status, event, date & time of the event. This facility is available for you to monitor a consignment from the time of departure up to receipt whether dispatched via courier, air or sea. 
 

TOP

  How do I Order Off- line ?
   
 

If you would rather fax or mail your order instead of sending it on line. Continue the purchasing process until you reach the stage of proceed to pay. Instead of continuing to pay on line you could click on the "Print button".

   
  Please post or Fax the Order to
 
My Gourmet tea (pvt) Ltd My Gourmet Tea Inc
45 Baybrooke Street 1363 Winter Solstice Avenue
Colombo 2 Henderson
Sri Lanka USA
   
Fax :0094-1-678145 Fax : 001-702-4369778
 
     
   
  Should you require any further information please contact mgt@mygourmettea.com
 

TOP